We want you to get the most out of the trip requests you select with Tripology. To help you succeed, we have developed tips on how to effectively work with your potential clients. Keeping these tips in mind each time you purchase a trip request will help increase conversions.
- 1. Be selective
This program lets you choose your clients – be as selective as you want!- Respond only to trip requests that interest you and you can properly fulfill
- Remember that clients come to Tripology to be matched with someone who specializes in either their desired destination or type of trip
- Increase your conversion rate by focusing on trip requests that perfectly match your skills
- 2. Respond Promptly
Perhaps the most important tip is to respond to trip requests as soon as possible.- Clients typically choose a Tripologist who can help them and answer their questions right away
- Beat other Tripologists who might be competing for the same client
- 3. Create a Compelling Profile
A link to your profile will be sent to every client we connect you with – make it memorable!- Ensure your business description is complete and up-to-date, including information such as years in business, expertise, credentials etc...
- Make certain to create a strong personal statement - it is your opportunity to market yourself
- Eliminate any typos and stay away from using CAPS
- Include a photo in your profile – it helps build a connection with the client
- 4. Personalize your Introductory Emails
Your introductory email is your first contact with the client and the client’s first impression of you, prove you are the best choice! Important tips for your introductory email:- Include information about the trip request
- Prove you are the expert - why you are the most qualified for this itinerary
- Provide some ideas based on the trip request
- Do not direct clients to your website – after all, they came to Tripology for personalized service
- Make sure to have a photo in your profile – it will be included in the introductory email
- Personalize the content of the email for each client – it will demonstrate the level of service you'll dedicate to the itinerary
- 5. Respond in Multiple Ways
We advise that to improve your conversion rate and avoid potential spam filters you contact the client in several ways:- Use the Tripology contact form to send introductory emails
- Follow up with an email from your own email account
- If the client provided a phone number, call at an appropriate time respecting the different time zones
- 6. Follow up
Staying in touch is crucial - don't rely on the client to get back to you!- Follow up with a phone call or an email with additional information about the trip request
- Deliver quotes and sample itineraries as promised
- Contact the client within 24 hours of your last communication – don't give the client an opportunity to select another Tripologist
- 7. Offer them Exemplary Service
A benefit of working with a travel specialist is to have a trustworthy professional to turn to. Clients cannot get this level of service with an Online Travel Agency!- Build the client's trust by asking useful questions and by getting to know them better
- Be flexible and communicate your willingness to customize itineraries
- Be forthcoming with vacation-enhancing travel tips that clients can't easily find online
- Offer references – kind words from current clients or industry partners can help differentiate you from other travel specialists
- 8. Be Aware of Differences in Price
Some clients are going to check the competitiveness of your pricing – be able to explain any differences.- Make sure to let clients know why the trip you've planned for them might be priced lower or higher than another source's pricing
- Stress the value of itineraries that may appear more expensive than basic itineraries
- It is sometimes beneficial to provide a basic itinerary and to then compare it with one including value-added components
- 9. Creating Clients for Life
Grasping each client’s travel style and expectations can lead you to develop long-lasting relationships.- Remember some clients take longer to decide than others – be persuasive but flexible
- Not all trip requests result is immediate bookings – be sure you're the travel specialist clients think about when ready to book a vacation
- Once clients are part of your database, you can market to them any time you'd like
